Refund and Returns Policy

NES Casuals Return/ Refund Policy

We have a 14-day return policy from the day of delivery of purchased items/items to be eligible for Store credit or exchange, which means you have 14 days after receiving your item to request a return. Purchased item/items are non-refundable and non-creditable.

To be eligible for a return, your item must be in its original packaging, undamaged, unworn, and in the same condition as when you received it. Additionally, returning items should be free of stains, tears, or odors. The purchase receipt or other proof of purchase is also required.
To initiate a return, kindly click this link. If your return is approved, we’ll give you instructions on how and where to mail your item. We won’t accept returns for items sent back to us without first requesting one.

For any questions regarding returns, you can always reach us at [email protected].

Damages and issues

For us to assess the situation regarding your complaint and resolve it swiftly, please check your order upon receipt and contact us immediately if anything is missing, damaged, or incorrect. When you get it, kindly submit a picture of any damage.

Exceptions / non-returnable items

Sale items are not eligible for returns. Every other item is returnable if it is in its original packaging, undamaged, unworn, and in the same condition as when you received it. Additionally, there should be no stain, tear, or odor on returning items. The purchase receipt or other proof of purchase is also required.

Exchanges.

To ensure your request for an exchange is processed on time, you must first return the purchased item and then make a separate purchase for the new item after the return is approved.

Refunds

We DO NOT DO REFUNDS! Only exchanges